Leadership Development. Team Development. Personal Development.
Satisfaction Guarantee
The Actualise 100% Complete Satisfaction Guarantee
"My work is guaranteed to the complete satisfaction of you, the client. If you are not completely satisfied with my services, I will, at your option, either waive my professional fees, or accept a portion of those fees that reflects your level of satisfaction".
My expectations of you are:
- A genuine commitment to try something different
- Active participation
- Willingness to trust others and take reasonable risks even when fearful
- Willingness to step outside your comfort zone
- To raise concerns and questions when you have them
- The determination to get real answers to some very important questions
Why am I offering a guarantee?
Two reasons.
- If I am going to charge you for providing professional services, why shouldn't I be held accountable for the outcome of those services?
- Self-discipline - knowing that my fees are at risk if I do not give 100%, having a guarantee in place keeps me on my toes and focused.
Has anyone made a claim?
No. To be honest, I don't think people trust a guarantee. Consulting peers think I am nuts even offering a guarantee. Personally, I don't have to worry about it. If I focus on you, the client, listen to what you need, be honest with you and do my very best, the guarantee will never be exercised. It's not that hard really.